CGL | Cimmarian · Member support

Member Help & FAQ

Find your content, connect your Discord perks and get answers about your membership. Start with a quick answer or explore the full guides below.

Membership & content

I’m a member. Why is content still locked?
  1. Sign in with the account you used to join.
  2. Check that your membership is active and includes the tier required by that post or perk.
  3. Reopen the content after signing in.

A free account can access public posts. Supporter | Discord focuses on Discord benefits; Tier 1 | Digital and higher include the digital member content listed in their benefits.

If your active tier should include the content, use the help options below before purchasing it again.

Where do I find my digital content?

After signing in, open the member feed for posts and releases, the video library for videos, or My perks for your membership benefits.

Tier 1 | Digital and higher include digital CIMMagazine and the music downloads listed in their benefits. Follow the download instructions on the relevant release; individual posts and perks show their access requirements.

What does each website tier include?
  • Supporter | Discord: community roles, channels and Discord perks.
  • Tier 1 | Digital: Supporter benefits, plus digital CIMMagazine, music downloads and member content.
  • Tier 2 | Physical: Tier 1 benefits, plus quarterly physical CIMMagazine and occasional physical extras.
  • Tier 3 | Collector: Tier 2 benefits, plus collector rewards and recognition.

See the membership page for current prices, discounts and full benefit details.

When do physical member rewards arrive?

Tier 2 | Physical and Tier 3 | Collector include quarterly physical CIMMagazine: four issues per year. Eligibility depends on an active qualifying tier during the stated qualification period, a valid shipping address and a supported delivery destination.

Collector rewards are released throughout the year. They are not guaranteed monthly shipments; timing, designs and availability vary. Check the membership benefits guide and the relevant reward announcement for details.

How do I update billing or cancel?

Sign in to your website account and open your account settings to manage your payment method or cancel your website membership.

When you cancel, the confirmation screen shows the date your current membership period ends. Complete the confirmation and check that the cancellation is recorded.

For a subscription purchased through another platform, manage it through that platform’s subscription settings.

Discord & community

Do I need a membership to join Discord?

No. You can join the Cimmarian Discord for free. Optional memberships add the roles, channels and other benefits listed for each tier.

The server tag guide explains how to display the CGL tag on your Discord profile.

How do I claim my website membership role?
  1. Sign in to the account with your active Cimmarian website membership.
  2. Open My perks and use the Discord connection option.
  3. Follow the connection prompts using the Discord account you use in the Cimmarian server.

If the role is missing, check the connected Discord account and your active tier, then open a support ticket in the Cimmarian Discord.

Do other platform memberships include website access?

Each membership program has its own benefits. A Twitch, YouTube, Kick, TikTok or VRChat membership should not be assumed to include a Cimmarian website tier.

Check the streaming platform benefits guide or the VRChat benefits guide for your program’s perks and connection instructions.

Are Discord boosts and ranks membership tiers?

Discord server boosts, community ranks and paid website memberships are separate programs. Each has its own benefits and requirements.

Use the Nitro boosting guide for booster perks, or the Discord ranks guide for how community ranks work.

Can I join or create community events?

You can join events that are open to you. Supporter membership and higher can create community events, subject to the server’s event rules.

Community events are organised by members and are only official Cimmarian events when marked as such. Read the community events guide for how to join, host and get help.